STORE POLICY
Customer Care
Customer Care
Welcome to PRIMTHEBRAND — where beauty, confidence, and lifestyle meet with purpose. We’re committed to delivering exceptional service and making sure you feel supported every step of the way.
Need Help?
We’re here to assist with:
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Order inquiries & tracking
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Product details & recommendations
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Returns & exchanges
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Collaboration or partnership requests
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General questions or feedback
Contact Us
Email: primthebrand@yahoo.com
Socials: @prim.thebrand on Instagram & TikTok
We respond to all customer care emails within 24–48 business hours (Monday–Friday). Thank you for choosing PRIM — where quality meets intention.
Privacy & Safety
At PRIMTHEBRAND LLC, your privacy and safety are our top priorities. We are committed to protecting your personal information and providing a secure shopping experience.
What We Collect
We collect only the information necessary to process your orders, improve your experience, and communicate with you — such as your name, email address, shipping information, and payment details.
How Your Information is Used
Your data is used strictly for:
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Processing orders and payments
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Providing customer support
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Sending updates or promotions (only if you’ve opted in)
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Improving our website and services
Safety & Security
Our website uses industry-standard SSL encryption to protect your data during transactions. We do not store your payment information, and we never share your personal details with third parties without your consent.
Your Rights
You may request access to, correction of, or deletion of your personal data at any time by contacting us at primthebrand@yahoo.com.
Thank you for trusting PRIMTHEBRAND — where your confidence and security are just as important as your style.
Payment Methods
- Credit / Debit Cards
- PAYPAL