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SHIPPING & RETURNS

Shipping Policy

Thank you for shopping with PRIMTHEBRAND LLC. We’re committed to delivering your order as quickly and smoothly as possible. Please review our shipping policy below.

 

Processing Time

All orders are processed within 2–4 business days. Orders are not shipped or delivered on weekends or holidays.

 

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method. Delivery times vary by location, but typical delivery windows are:

 

  • Standard Shipping (U.S.): 7-14business days

  • Express Shipping (U.S.): 3-5business days

  • International Shipping: 7–21 business days (may vary depending on customs)

 

 

Please note: Delivery delays can occasionally occur due to factors beyond our control (e.g., carrier delays, weather, customs).

 

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 48 hours for tracking information to update.

 

Shipping Addresses

Please double-check your shipping address before placing your order. PRIMTHEBRAND is not responsible for orders delivered to incorrect addresses provided by the customer.

 

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they are marked as delivered. If you experience an issue, please contact the shipping carrier directly.

 

Questions?

If you have any shipping-related questions, feel free to contact us at primthebrand@yahoo.com. We’re here to help!

Return & Exchange Policy

At PRIMTHEBRAND LLC, your satisfaction means everything to us. If you’re not completely in love with your purchase, we’re here to help.

 

Returns

We accept returns within 14 days of delivery for unused, unopened items in their original packaging. To initiate a return, please email us at tyraymondbooking@gmail.com with your order number and reason for return.

 

Please note:

 

  • All return shipping costs are the responsibility of the customer.

  • Original shipping charges are non-refundable.

  • Items marked as final sale or non-returnable cannot be returned.

 

 

Exchanges

We currently do not offer direct exchanges. If you would like a different item, size, or color, please return the original product (if eligible) and place a new order.

 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 5 days of delivery with photos of the issue. We’ll gladly send a replacement or issue a refund.

 

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 5–7 business days.

 

Questions?

For any issues related to returns or exchanges, feel free to reach out to us at primthebrand@yahoo.com. We’re here to support you every step of the way.

 

 

 

Let me know if you’d like to add a return portal, store credit options, or specific product exceptions (like skincare or accessories).

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