top of page

SHIPPING & RETURNS

SHIPPING POLICY

At PRIMTHEBRAND, we aim to provide a smooth and reliable shopping experience. Please review our policies carefully before placing your orderProcessing Time

 

 

All orders are processed within 2–5 business days (excluding weekends and holidays).

 

During high-demand periods such as new drops, restocks, or sales, processing times may be extended. Once your order has been processed, you will receive a confirmation email with tracking details.

 

 

 

 

Shipping & Delivery

 

 

Shipping rates are calculated at checkout based on your location.

 

Estimated delivery times:

 

  • Standard U.S. Shipping: 3–7 business days

  • Express U.S. Shipping: 1–3 business days

  • International Shipping: 7–14 business days (varies by location)

 

 

Please note: Delivery times are estimates and may be impacted by carrier delays beyond our control.

 

 

 

 

Order Tracking

 

 

Once your order has shipped, a tracking number will be sent to your email. Please allow up to 48 hours for tracking updates to appear.

 

 

 

 

Incorrect Address

 

 

Customers are responsible for entering the correct shipping address at checkout.

 

PRIMTHEBRAND is not responsible for packages delivered to incorrect addresses provided by the customer. If you need to update your address, please contact us immediately at primthebrand@yahoo.com before your order ships.

 

 

 

 

Lost or Stolen Packages

 

 

PRIMTHEBRAND is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

 

If your package is marked as delivered but cannot be found, please contact your local carrier or post office directly.

RETURN AND REFUND POLICY

Due to the nature of our products, all sales are final.

 

We do not offer refunds, returns, or exchanges unless an item arrives damaged or defective.

 

 

 

 

Damaged or Incorrect Items

 

 

If you receive a damaged, defective, or incorrect item, please contact us within 3 days of delivery.

 

Email: primthebrand@yahoo.com

Include:

 

  • Your order number

  • Clear photos of the item

  • Description of the issue

 

 

Once reviewed, we will provide a replacement if applicable.

 

 

 

 

Non-Returnable Items

 

 

For hygiene and safety reasons, the following items are non-returnable:

 

  • Swimwear

  • Lip oils / beauty products

  • Accessories

 

 

 

 

 

Cancellations

 

 

Orders cannot be canceled once they have been processed or shipped.

bottom of page